Terms & Conditions
General
Jade Educational Trading CC (“Jade Education”) is registered in South Africa. These website Terms and Conditions, as amended from time to time, will be exclusively governed by the laws of the Republic of South Africa.
Disclaimer
By accessing and using Jade Education’s website, you agree to the terms and conditions below. If you do not agree with these terms and conditions, please do not use this website.
You agree that all transactions or activities that occur under your name, or on your behalf, on this website will be deemed to have been authorised by you.
Jade Education reserves the right to update the website without prior notice. Should there be any changes or amendments, you will be deemed to have agreed to the updated terms and conditions through any subsequent use of the website. It is therefore your responsibility to check for changes regularly.
This website and its contents may not be copied, reproduced, or republished. False or fraudulent use of the website and its contents is not permitted.
Although we aim to provide consistency with the products displayed on our website, images are for illustrative and informational purposes only. The actual product may vary from the images shown, particularly with regard to colour and dimensions.
Pricing
All items on this website are priced in South African Rand (ZAR). All prices include VAT.
Prices are directly linked to exchange rates and are subject to change without notice.
Promotions, pricing, or specials listed on the website are applicable only to purchases made via the website.
Should a product inadvertently be listed at an incorrect price, Jade Education reserves the right to cancel, refuse, or revise any order based on the incorrect price.
Jade Education reserves the right to accept or decline your order for any reason.
Payment
Payment may be made by Visa or MasterCard credit or debit cards, or by bank transfer into Jade Education’s account. Bank details will be provided after checkout. Full payment is required to process your order.
Credit card transactions will be processed via PayGate, an approved payment gateway for all South African acquiring banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3). No credit card details are stored on the Jade Education website.
Customer details are stored by Jade Education separately from card details, which are entered by you on PayGate’s secure site. Users may visit www.paygate.co.za to view their security certificate and policy.
Stock availability will be confirmed after payment, as stock is allocated on a first-paid, first-served basis. Should certain stock items not be available, Jade Education will contact you to make alternative arrangements. These may include selecting alternative items or waiting for stock to become available.
If alternative arrangements cannot be made, you will be credited for the value of the outstanding stock.
Cancelled orders placed through the e-commerce facility will be refunded subject to a 10% administration fee.
Delivery
Delivery from our premises to you will be completed by courier. You may choose from the courier options listed on the website.
Courier costs are based on the dimensions and weight of your order, as well as the delivery location. Delivery charges will be indicated on your quotation or pro forma invoice.
Once payment has been received, Jade Education will arrange delivery with the selected courier provider. Jade Education reserves the right to change the courier chosen by the customer if deemed appropriate or necessary.
A delivery address and contact telephone number must be provided for delivery to take place.
Delivery times are estimates only and cannot be guaranteed, as these services are outsourced to courier companies.
If the delivery address provided is incorrect, Jade Education will not be held liable for any losses or additional charges incurred.
If couriers do not deliver to a specific location, please contact Jade Education to determine whether alternative arrangements can be made.
For security reasons, collections are not permitted.
Jade Education imports most of its materials; therefore, out-of-stock orders may take between 6 and 8 weeks to arrive and clear customs. Jade Education cannot be held responsible for delays caused by shipping or customs processes.
Please note that we do not ship to addresses outside of South Africa.
Returns
Jade Education will accept returns within 14 days of receipt, provided the goods are returned unused and in their original packaging. Proof of purchase must accompany all returns.
Books that show any signs of use will not be accepted for return.
There will be no returns or refunds on custom orders, custom packs, school packs, or sale items.
Refunds will only be made using the original payment method. In the case of credit or debit cards, refunds will be processed back to the original card.
Refunds do not include shipping or handling charges. The cost of returning goods is the responsibility of the customer.
Faulty or Damaged Goods
Jade Education will accept returns for faulty, damaged, or defective goods provided the return request is made within 7 days of delivery.
Return requests must be made in writing via email to:
admin@singaporemaths.co.za
Please attach a photograph where possible. If your order arrives with obvious shipping damage, please report this within 24 hours of receipt.
Due to the import nature of the business, replacements cannot always be guaranteed and are dependent on stock availability.
Where a replacement cannot be provided, you may choose either:
• A refund for the value of the item
• A credit on your account for the value of the returned item
Please note that purchases of e-books cannot be refunded under any circumstances.
Sale Items
All sale items are final sale.
We do not accept returns or exchanges on discounted or sale items. Our standard returns policy does not apply to these items.
If you are unable to select a book listed on sale, it means the item has sold out. No substitutions will be made for sold-out items.
Please note that you will only be charged for items that are eventually shipped.